Bubba AI Is Officially SOC 2 Type II Compliant

We at Bubba Inc are thrilled to share that we have completed our SOC 2 Type II audit. Bubba AI, the voice-first AI dispatch AutoPilot powering owner-operators, small fleets, and enterprise carriers, now has an AICPA SOC 2 Type II attestation detailing the Security Trust Services Criteria. An independent third-party auditor verified our controls over a sustained evaluation period.

Simply put, for carriers leveraging AI on a large scale, this means an outside firm meticulously monitored how our controls actually functioned over time, not just on any given day.

Short answer for security-focused teams: Bubba AI is SOC 2 Type II certified. The report comprehensively reviews our production dispatch platform, voice AI pipeline, and document processing systems. Enterprise carriers can secure the complete report under NDA at bubba.ai/security.

Key takeaways

• Bubba AI holds a SOC 2 Type II attestation issued by an independent AICPA-accredited auditor
• The audit examined the operating effectiveness of controls over time – a materially higher bar than a Type I point-in-time review.
• Bubba AI does not allow third-party AI providers to train on carrier data, and enforces zero third-party data retention.
• This sits alongside ISO/IEC 27001 certification, GDPR compliance, and CCPA-compliant data practices.
• Enterprise carriers can request the report, our security questionnaire responses, and an architecture walkthrough at bubba.ai/security.

Understanding SOC 2 Type II

SOC 2 is an auditing standard developed by the American Institute of Certified Public Accountants (AICPA). It evaluates how a service organization protects customer data against five Trust Services Criteria: Security, Availability, Processing Integrity, Confidentiality, and Privacy.

The distinction that matters during a vendor review is Type I versus Type II.

	SOC 2 Type I	SOC 2 Type II
What it tests	Whether controls are designed correctly	Whether controls operate effectively
Time frame	A single point in time	A continuous window, typically 3–12 months
Evidence	Control documentation	Sampled evidence of controls running in production
What it tells a buyer	“They wrote the policy”	“They lived by the policy, and someone checked”

A Type I is a snapshot. A Type II is a film. Bubba AI holds the film.

Anyone can publish a security page. A Type II report is the version an auditor is willing to put their name on.

Why This Matters for AI Dispatch More Than Other Software

Unlike many SaaS products, AI dispatcher software works not just with your data but directly with the operations of your business.

When Bubba is used on AutoPilot, it manages highly sensitive material, the leakage of which could cause significant harm to a carrier:

• Lane and rate history: This represents your strategic leverage in negotiations.
• Broker and shipper relationships: Essentially, your client list.
• Rate confirmations, BOLs, and invoices: Commercial documents that must be kept confidential.
• Telematics and HOS data: Driver location and activity, often integrated from platforms like Motive, Samsara, and TruckX.
• Recorded voice negotiations: Direct conversations with brokers on your behalf.

This is far beyond a standard SaaS data footprint. Imagine if a competitor could access a significant portion of your lane and rate data for half a year; they would know exactly where and how to undercut you. This is why enterprise carriers are now scrutinizing AI dispatch providers with the same intensity as they scrutinize payroll and banking partners – and it’s why we opted for a Type II instead of just a Type I.

As Tapan Chaudhari, Founder & CEO of Hey Bubba, notes: “Automating dispatch with AI requires the absolute highest standard of data security. Enterprise carriers are trusting us with their most sensitive operational data, and our SOC 2 Type II attestation proves that our security controls operate effectively every single day.”

Audit Scope: What We Checked

The SOC 2 Type II audit scrutinized the effectiveness of our controls across the systems carriers depend on:

• Infrastructure and cloud security: Our production workloads operate on Google Cloud Platform and AWS, both certified for SOC 2 and ISO 27001. Data is secured in transit via TLS 1.3 and at rest using AES-256. Production, staging, and development environments are isolated and segregated using VPC and NAT, monitored continuously with real-time alerting for unusual activities.
• Identity, access, and authentication: We enforce principles of least privilege, adhere to strict authentication standards, regularly review access grants, and manage corporate devices through a Mobile Device Management (MDM) program.
• Data segmentation and multi-tenancy: Carrier data is isolated logically. One tenant cannot access another tenant’s load data, documents, or call records.
• AI and automation safeguards: This is a control area that many vendors overlook. We have strict contractual provisions prohibiting any third-party AI providers from training on our clients’ freight data, and we enforce zero data retention policies with them. The deployment of multiple models is managed under a unified layer of permissions, privacy, and security controls, ensuring that selecting a different model does not introduce new data risks.
• Incident response and transparency: We have detailed, tested response procedures in place for incidents. 24/7/365 monitoring is active, and we are committed to promptly informing our clients in the event of an incident, rather than attempting to manage the public narrative.
• Privacy by default: We limit the collection of data, do not resell it, and do not reuse it for purposes beyond those agreed upon with you. We also ensure our practices align with consumer rights under CCPA and GDPR.

What We Don’t Do With Your Freight Data

To address the most frequent questions from enterprise procurement teams, here are three simple, clear promises:

1.  We do NOT train global AI models on your freight data. Your unique lanes, rates, and broker relationships remain exclusively yours and do not become a feature available to other carriers.

2.  We do NOT allow third-party AI providers to retain your data. We enforce a zero-retention policy contractually with all of our model providers.

3.  We do NOT resell or repurpose carrier data. Your data is for your use and remains strictly within your operations.

How This Changes the Enterprise Procurement Process

If you’ve ever navigated the maze of enterprise security reviews for an AI tool – that lengthy questionnaire, the legal rewrites, the seemingly endless wait while procurement checks if the vendor’s LLM is being trained on your rate confirmations – you’ll understand this benefit. The SOC 2 Type II report simplifies the process. For enterprise carriers evaluating Bubba AI, the path forward is clear:

• The full SOC 2 Type II report under NDA
• Our ISO/IEC 27001 certificate
• Pre-completed security questionnaire responses covering the common frameworks
• A live architecture and controls walkthrough with our security team
• Data Processing Agreement and subprocessor list

Gabriel Ribeiro, Head of Partnerships & Marketing at Hey Bubba, highlights: “Our goal with SOC 2 Type II compliance is to streamline the vendor review process. By providing complete transparency into our security architecture, enterprise carriers can quickly move from security evaluation to deploying AI AutoPilot across their fleet.”

In practice, this moves the conversation from “can we trust this?” to “how fast can we deploy it?” – which is the only question a fleet running AutoPilot should have to spend time on.

Request access today at bubba.ai/security, or contact our sales team.

Where SOC 2 sits within our overall compliance picture

SOC 2 Type II is just one piece of the puzzle – it’s not the whole set:

• AICPA SOC 2 Type II: independently audits whether our security controls are actually working
• ISO/IEC 27001: Certified to demonstrate a proper information security management system for handling AI
• GDPR: comply with EU rules for handling personal data
• CCPA: limited collection, no resale, and support for consumer rights requests

SOC 2 and ISO 27001 answer slightly different questions. ISO 27001 certifies that you run a management system for security. SOC 2 Type II attests that specific controls ran effectively over a period. Enterprise reviewers usually want both, and increasingly they ask for them in the same email.

Security isn’t just about checking boxes

Getting certified is a floor, not the finish line. Our compliance window closes, but the threat model doesn’t. As Bubba grows alongside larger carriers, the security program grows with it – stronger controls, clearer policies, and continuous reinvestment, so that adopting AI at scale does not mean adopting risk at scale.

If your security or IT group wants to dig deeper, we’re happy to walk through Bubba’s 1architecture, control environment, and roadmap directly. That offer is open to any carrier evaluating us, at any fleet size.

FAQs

1. Is Bubba AI SOC 2 certified?
Yes. Bubba AI has the AICPA SOC 2 Type II certification mark for its production dispatch platform covering the Security Trust Services Criteria. The report is available to enterprise carriers under NDA.

2. What’s the difference between SOC 2 Type I and Type II? 
A Type I report evaluates whether security controls are designed appropriately at a single point in time. A Type II report evaluates whether those controls actually operated effectively across a continuous period, typically three to twelve months, using sampled evidence from production. Type II is the stronger attestation, and the one most enterprise procurement teams require.

3. Does Bubba AI use my freight data to train AI models? 
No. Bubba AI doesn’t train global AI models on carrier data and actually forbids third-party AI providers from doing the same. Zero data retention is enforced with those providers.

4. How is carrier data encrypted? 
Data is encrypted in transit using TLS 1.3 and at rest using AES-256, on SOC 2 and ISO 27001-compliant cloud infrastructure (Google Cloud Platform and AWS), with production, staging, and development kept in isolated environments.

5. Can one carrier see another carrier’s loads or documents? 
No. Bubba AI enforces logical data segmentation across a multi-tenant architecture, so tenant data is isolated at the application and data layers.

6. Is Bubba AI also ISO 27001 certified? 
Yes. Hey Bubba is ISO/IEC 27001 certified, alongside GDPR compliance and CCPA-compliant data practices.

7. How do I get a copy of the SOC 2 Type II report?
Enterprise carriers can request the report under NDA through bubba.ai/security or by contacting the Bubba AI team. We can also provide completed security questionnaires and a live architecture walkthrough.

8. Does SOC 2 certification apply to the mobile app as well?
The attestation covers the production systems that handle carrier data, which the iOS and Android apps connect to. Please contact our security team for the scope statement included in the report.

Published by Hey Bubba Inc, Austin, Texas. Bubba AI is the AI AutoPilot for carriers: find, negotiate, and book loads with AI. Visit www.bubba.ai to learn more. Just say Hey Bubba!